Help with personAIity for iPhone and iPad.
Email poppsapplications@gmail.com. If it is about a persona, say which one and roughly when. It helps to find the conversation. Expect a reply within a few days.
That depends which kind you asked for. One you describe yourself goes to a person who reads your description before it is written, so it is not instant: usually minutes, sometimes longer. You do not need to keep the app open; it appears under Yours when it is ready. One you choose from the catalogue is written as you buy it, because the brief it is written from was read when it was written rather than when you asked.
Open the app and pull to refresh the catalogue. If it has been more than a day, email us with the description you submitted. A request that we could not fulfil is refused with a reason, shown on the catalogue screen, and costs you nothing.
Not from the app. Tell us what is wrong and we will rewrite them; that does not cost another credit.
One credit is one persona. Credits do not expire.
A credit is held when you ask and kept when the persona is delivered. A request that is refused, or that fails to generate, gives the credit straight back. Holding it is what lets you have more than one persona being written at once: three credits, three places in the queue.
Both cost one credit, and both are written for you when you ask. Describing your own gives you control over who they are. Choosing one from the catalogue gives you somebody a person has already thought about, which is quicker if you would rather not start from a blank box. Neither is a copy of anyone else's persona.
Open the app while online. A purchase interrupted by a lost connection is picked up the next time the app starts. If the balance is still wrong, email us with the date of the purchase and we will put it right.
Yes. They belong to the account you sign in with, not to the device. Sign in with the same Apple Account and your credits, personas and conversations come with you.
Purchases are handled by Apple, so refunds are too: reportaproblem.apple.com. We cannot issue them ourselves, but tell us what went wrong and we will fix the cause.
Credits are held against your account and your request carries a name for us to reply to. Reading and chatting need no account at all.
Tap the account button on the catalogue screen, then Sign out. Nothing is deleted; sign in again and everything is where you left it.
Same screen, Delete account. It removes your personas, your conversations and any unspent credits. It cannot be undone, and unspent credits are not refundable.
Use Report last reply in the chat screen's menu. It sends us the message and we look at it. If a persona is repeatedly wrong, tell us and we will rewrite or remove it.
